Cancellation policy & cancellation form

Consumers are entitled to a right of revocation according to the following measure, whereby a consumer is any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to his commercial nor to his independent professional activity:

I. CANCELLATION POLICY
1. RIGHT OF REVOCATION:
1.1 You have the right to cancel your purchase contract within fourteen days without giving any reason.
1.2 The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the last goods.
1.3 To exercise your right of withdrawal, you must inform us (Lanz Natur AG, Eichenweg 21a, 8802 Kilchberg) by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from your purchase contract. You can use the enclosed sample revocation form for this purpose, but it is not mandatory.
1.4 In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
2. CONSEQUENCES OF REVOCATION:
2.1 If you revoke your purchase contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. We may refuse to refund you until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
2.2 You shall return or hand over the goods to us without undue delay and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the deadline of fourteen days.
2.3 You shall bear the direct costs of returning the goods.
2.4 You shall only be liable for any loss in value of the goods if such loss in value is due to the handling of the goods which is not necessary for the inspection of the quality, characteristics and functioning of the goods.
3. EXCLUSION OR PREMATURE EXPIRATION OF THE RIGHT OF REVOCATION:
3.1 The right of withdrawal expires prematurely for contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.
4. GENERAL NOTES:
4.1 Please avoid damage and contamination of the goods.
4.2 Please return the goods to us in the original packaging with all accessories and with all packaging components. If necessary, use protective outer packaging.
4.3 If you no longer have the original packaging, please ensure adequate protection against transport damage with suitable packaging.
II. B. CANCELLATION FORM
If you want to cancel your purchase contract, please fill out this form and send it back to
Lanz Nature AG
Oak path 21a
8802 Kilchberg
I hereby revoke the contract I concluded for the purchase of the following goods.
__________________________________________________________________________
__________________________________________________________________________
Ordered at ________________________ Received at ______________________________
Bestellnummer______________________________________________________________
Name
__________________________________________________________________________
Address
__________________________________________________________________________
Signature (only for communication on paper)
__________________________________________________________________________
Date
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